Privacy Policy

Effective Date: September 17, 2025

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Introduction

At Ultimate Product Options, your privacy and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, process, and protect the personal data you provide when using our Shopify app, Ultimate Product Options App, and related services. By using our App, you consent to the practices described below.

This policy is designed to comply with global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The EU’s General Data Protection Regulation (GDPR)
  • California’s Consumer Privacy Act (CCPA)
  • Brazil’s General Data Protection Law (LGPD)

1. Scope

This Privacy Policy applies to the Ultimate Product Options app and any related services, communications, and interactions you have with us. It does not apply to third-party websites or apps linked from our App, and we encourage you to review their privacy policies before sharing your information.

2. Information We Collect

We collect information to provide, operate, and improve our App. The data we gather falls into the following categories:

a. Information You Provide

  • Store Information: Shopify store name, URL, contact email, and other details needed to connect and personalize the App for your store.
  • App Settings: Custom configurations such as product options, pricing rules, display preferences, and conditional logic setups.

b. Usage Data

  • Technical Information: IP address, browser type, device type, and operating system.
  • Activity Logs: Actions taken in the App such as changes to settings, use patterns, or frequency of feature usage.

This data helps us improve functionality, deliver updates, and resolve issues.

c. Customer Data from Your Store

When your customers use the product options created through our App, we process information such as:

  • Option Selections: Choices like size, color, or material.
  • Custom Inputs: Text inputs such as messages, engravings, or notes.
  • Uploaded Files: Images or documents submitted by customers (handled securely and in compliance with Shopify’s Data Processing Agreement).
  • Order Data: Information associated with orders to ensure proper processing and fulfillment.

This data remains under your control as the store owner and is used solely to power the App’s functionality.

d. Support and Communication Data

  • Support tickets, emails, or chat logs.
  • Diagnostic information such as screenshots or store configurations shared with your consent.

3. How We Use Your Information

We process your data for the following purposes:

  • To Provide Our Service: Deliver the functionality you request within the App.
  • To Improve User Experience: Optimize performance and fix technical issues.
  • For Analytics: Provide insights into usage patterns and store performance.
  • For Communication: Send service updates, newsletters, and respond to support requests.
  • To Ensure Security: Monitor for fraudulent or unauthorized activities.
  • To Comply with Laws: Fulfill legal requirements and contractual obligations.

4. Legal Basis for Processing

We process data based on the following:

  • Consent: When you agree to share specific information.
  • Legitimate Interests: To enhance our services and user experience.
  • Contractual Necessity: To fulfill our agreement with you as a Shopify app provider.

5. Data Sharing

We may share your information with:

  • Service Providers: Third-party vendors assisting us with hosting, analytics, or customer support.
  • Legal Authorities: If required by law, court order, or regulatory request.

We do not sell or share your personal data for marketing purposes.

6. Data Retention

We retain your information only as long as necessary to provide services or fulfill legal obligations. Upon request, we will delete your data in accordance with applicable laws.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold.
  • Correction: Update inaccurate information.
  • Deletion: Request removal of your personal data.
  • Restriction: Limit how we process your data.
  • Portability: Obtain your data in a structured, machine-readable format.
  • Withdraw Consent: Revoke consent at any time.

To exercise these rights, contact us at support@webiots.com.

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or loss. However, no security system is 100% foolproof, and we cannot guarantee complete protection.

9. Third-Party Links

Our App may include links to external websites or services. We are not responsible for how these third parties collect or use your data. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our App is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe that we have collected such data, please contact us immediately, and we will take steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy as needed to reflect changes in laws, services, or business practices. Updates will be posted here with an updated effective date. Continued use of the App after changes signifies acceptance of the revised terms.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Ultimate Product Options Team
Email: support@webiots.com